Customer success manager

Romain Desjours

Customer relations, Customer Success, Change management, Training, Technical Assistance, Communication, Design, Development, Consulting, Project management.


Welcome to my website!

Passionnate about IT since my youngest age, I obtained a University Diploma in Technology with a specialization in Computer Sciences in Lyon. During this 2-years course, I went abroad for a semester, at Teesside University, England. After that, I obtained my Master Degree in IT Methods applied to Business Management at the University of Bordeaux.

This path led me to the International Technical Support of the company Esker, where I used my technical and communication skills to help our customers while using several languages.

In 2019, Esker created a Customer Experience team, dedicated to customer success, that I naturally joined as a Customer Success Manager.



Expériences professionnelles


Team Lead, Client Success

Create the French client success service. Manager of the team. In charge of strategic accounts, creating internal processes.

2023 – Today

Customer Success Manager

Create the French client success service. Manager of the team. In charge of strategic accounts, creating internal processes.

2022 – 2023


Customer Success Manager

Make sure my customers are satisfied by training them, creating dashboards / monitorings, change management and daily support.

2019 – 2022


WordPress Design & SEO

Design and SEO of websites and shops for individuals and businesses created with the CMS WordPress.

2019 – Today


International Technical Support Engineer

Technical assistance for the customers, partners and subsidiaries of the group to install, configure and use the solutions provided by Esker.

2015 – 2019



PACBASE & COBOL development for the banking field.
Design of a SharePoint ticketing portal.
J2EE & Team Developer development.

2013 – 2015


Designer/ Developer

Design & development in C#/.net of a touch screen app to encourage the use of the Scrum Agile methodology.



Project Director

Writing specifications and contracts, customer relations, project management, proposals, invoicing, PHP development.



Designer/ Developer

Design & development of extensions in PHP for the Content Management System Contao.


  • French (native language)
  • English (TOEIC 990/990 – TOEFL 630/677)
  • Italian
  • Spanish
  • German


  • Cloud Computing
  • Salesforce
  • Programming (PHP, Jave, C#, C++, Web)
  • Databases
  • Systems administration
  • Web Services
  • Networks


  • Communication
  • Crisis management / work under pressure
  • Meeting organization and facilitation
  • Organization, design and conduct of technical trainings
  • Project management
  • Economy / Marketing / Finance
  • Accounting/ management control
  • Trading


  • IPMA D-level : Certified project manager
  • 23 years of Saxophone practice
  • 15 years of volunteer work in a music school
  • Co-manager of a group taking actions to improve the Corporate Social Responsability of the company.


University of Bordeaux (FR)

Master Degree MIAGE

IT Methods Applied to Business Management.
With honours – Major of the promotion
Specialty Enterprises Information Systems.

Teesside University (UK)

Semester abroad

Programming for Mobile Devices
Web Authoring

University Claude Bernard Lyon 1 (FR)

Two-year technical Degree in IT


Camille Claudel Highschool Digoin  (FR)

Bachelor Degree – Engineering sciences & techniques

 Specialty Electronic Engineering

With honours

They trust me:


Patay Paysage

Webiste and online shop for a landscaping family business.


Burlat – Vega : Architectes

Design and Search Engine Optimization (SEO) for an architects company.

Get in Touch

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