Customer success manager
Customer relations, Customer Success, Change management, Training, Technical Assistance, Communication, Design, Development, Consulting, Project management.
Welcome to my website!
Passionnate about IT since my youngest age, I obtained a University Diploma in Technology with a specialization in Computer Sciences in Lyon. During this 2-years course, I went abroad for a semester, at Teesside University, England. After that, I obtained my Master Degree in IT Methods applied to Business Management at the University of Bordeaux.
This path led me to the International Technical Support of the company Esker, where I used my technical and communication skills to help our customers while using several languages.
In 2019, Esker created a Customer Experience team, dedicated to customer success, that I naturally joined as a Customer Success Manager.
Customer Success Manager
Create the French client success service. Manager of the team. In charge of strategic accounts, creating internal processes.
2022 – Today
Customer Success Manager
Make sure my customers are satisfied by training them, creating dashboards / monitorings, change management and daily support.
2019 – 2022
WordPress Design & SEO
Design and SEO of websites and shops for individuals and businesses created with the CMS WordPress.
2019 – Today
International Technical Support Engineer
Technical assistance for the customers, partners and subsidiaries of the group to install, configure and use the solutions provided by Esker.
2015 – 2019
PACBASE & COBOL development for the banking field.
Design of a SharePoint ticketing portal.
J2EE & Team Developer development.
2013 – 2015
Design & development in C#/.net of a touch screen app to encourage the use of the Scrum Agile methodology.
Writing specifications and contracts, customer relations, project management, proposals, invoicing, PHP development.
Design & development of extensions in PHP for the Content Management System Contao.
- French (native language)
- English (TOEIC 990/990 – TOEFL 630/677)
- Cloud Computing
- Programming (PHP, Jave, C#, C++, Web)
- Systems administration
- Web Services
- Crisis management / work under pressure
- Meeting organization and facilitation
- Organization, design and conduct of technical trainings
- Project management
- Economy / Marketing / Finance
- Accounting/ management control
- IPMA D-level : Certified project manager
- 23 years of Saxophone practice
- 15 years of volunteer work in a music school
- Co-manager of a group taking actions to improve the Corporate Social Responsability of the company.
University of Bordeaux (FR)
Master Degree MIAGE
IT Methods Applied to Business Management.
With honours – Major of the promotion
Specialty Enterprises Information Systems.
Teesside University (UK)
Programming for Mobile Devices
University Claude Bernard Lyon 1 (FR)
Two-year technical Degree in IT
Camille Claudel Highschool Digoin (FR)
Bachelor Degree – Engineering sciences & techniques
Specialty Electronic Engineering
Webiste and online shop for a landscaping family business.
Burlat – Vega : Architectes
Design and Search Engine Optimization (SEO) for an architects company.