Customer success manager
Romain Desjours
Customer relations, Customer Success, Change management, Training, Technical Assistance, Communication, Design, Development, Consulting, Project management.
About
Welcome to my website!
Passionnate about IT since my youngest age, I obtained a University Diploma in Technology with a specialization in Computer Sciences in Lyon. During this 2-years course, I went abroad for a semester, at Teesside University, England. After that, I obtained my Master Degree in IT Methods applied to Business Management at the University of Bordeaux.
This path led me to the International Technical Support of the company Esker, where I used my technical and communication skills to help our customers while using several languages.
In 2019, Esker created a Customer Experience team, dedicated to customer success, that I naturally joined as a Customer Success Manager.
Expériences professionnelles
Semarchy
Team Lead, Client Success
Create the French client success service. Manager of the team. In charge of strategic accounts, creating internal processes.
2023 – Today
Customer Success Manager
Create the French client success service. Manager of the team. In charge of strategic accounts, creating internal processes.
2022 – 2023
Esker
Customer Success Manager
Make sure my customers are satisfied by training them, creating dashboards / monitorings, change management and daily support.
2019 – 2022
Freelance
WordPress Design & SEO
Design and SEO of websites and shops for individuals and businesses created with the CMS WordPress.
2019 – Today
Esker
International Technical Support Engineer
Technical assistance for the customers, partners and subsidiaries of the group to install, configure and use the solutions provided by Esker.
2015 – 2019
SOGETI
Consultant
PACBASE & COBOL development for the banking field.
Design of a SharePoint ticketing portal.
J2EE & Team Developer development.
2013 – 2015
SOGETI
Designer/ Developer
Design & development in C#/.net of a touch screen app to encourage the use of the Scrum Agile methodology.
2013
JUMBO
Project Director
Writing specifications and contracts, customer relations, project management, proposals, invoicing, PHP development.
2013
360Fusion
Designer/ Developer
Design & development of extensions in PHP for the Content Management System Contao.
2012
Skills
- French (native language)
- English (TOEIC 990/990 – TOEFL 630/677)
- Italian
- Spanish
- German
Technical
- Cloud Computing
- Salesforce
- Programming (PHP, Jave, C#, C++, Web)
- Databases
- Systems administration
- Web Services
- Networks
General
- Communication
- Crisis management / work under pressure
- Meeting organization and facilitation
- Organization, design and conduct of technical trainings
- Project management
- Economy / Marketing / Finance
- Accounting/ management control
- Trading
Other
- IPMA D-level : Certified project manager
- 23 years of Saxophone practice
- 15 years of volunteer work in a music school
- Co-manager of a group taking actions to improve the Corporate Social Responsability of the company.
Education
University of Bordeaux (FR)
Master Degree MIAGE
IT Methods Applied to Business Management.
With honours – Major of the promotion
Specialty Enterprises Information Systems.
Teesside University (UK)
Semester abroad
Programming for Mobile Devices
Web Authoring
Internship
University Claude Bernard Lyon 1 (FR)
Two-year technical Degree in IT
Camille Claudel Highschool Digoin (FR)
Bachelor Degree – Engineering sciences & techniques
Specialty Electronic Engineering
With honours
They trust me:
2019
Patay Paysage
Webiste and online shop for a landscaping family business.
2019
Burlat – Vega : Architectes
Design and Search Engine Optimization (SEO) for an architects company.
Get in Touch
Ready to chat?
